- 30% of payment is required for the full journey at the time of booking to confirm. The remaining amount must either be paid before arrival or in cash to the driver on the day. will produce written confirmation of the details regarding the booking, either by email or post following the final payment.

- Such payment is strictly non-refundable except in circumstances where Snow & Surf, due to causes beyond its control, cancels or, at its absolute discretion, agrees to cancel the booking.

- Where two or more people are included on the same booking, the person purchasing the booking shall be deemed to do so on the basis that he/she acts as an agent for both or all members of the party and accepts these booking conditions on behalf of each member of the party.

- Where Snow & Surf book for travel on services provided by operators other than Snow & Surf we do so as agents for the operator concerned whose own conditions of carriage will apply and our liability will be confined to travel on our own services.

- In the case of missed flights or flight delays forcing you to miss your transfer. Snow & Surf will endeavour to meet your new requirements at no additional cost. Where this is not possible, they will ask you to fill in a declaration for your travel insurance for the cost of your new transfer. The extra charge can and may be waived or reduced at the discretion of Snow & Surf

- The destination and pick-up addresses you have supplied are the address to which you will be delivered and picked up. Should you wish to change these or any other details, this must be done in writing by either email or letter directly with Snow & Surf 2 days prior to the date of travel.

- Customers are entitled to cancel the ticket by email or letter. Cancellations must be made at least 28 days before the time of travel. In the event of a cancellation by the customer, Snow & Surf, at its absolute discretion, will refund 70% of the total cost (equivalent to the balance payments) once the transfer slot has been filled. The client will receive an email confirming the cancellation.

- All luggage must be clearly labelled with the owners name and destination address. Customers are limited to two items of luggage (one usual holiday luggage bag and small hand luggage bag), and a ski or snowboard bag. Any excess luggage must be declared at the time of booking. In the event of a client having excess luggage, Snow & Surf reserves the right to charge an excess baggage allowance, or refuse to transport the items.

- Snow & Surf reserves the right (and delegates to its drivers the right) to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passenger(s).

- Snow & Surf will use every reasonable means to ensure that the vehicle(s) arrives on time to begin the period of hire and that it reaches its destination on time. Snow & Surf will not incur any liability whatsoever in the event of any delay due to causes beyond its control.

- Vehicles are fully insured for passenger and third party claims, as required under French law. However, whilst every care is always taken, customers' property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Customers are therefore advised to check their own travel insurance.

- Snow & Surf will endeavour to carry the passenger with the minimum discomfort and inconvenience to his/her destination shown on the confirmation document. However circumstances beyond our control may prevent the achievement of this responsibility. The following are examples of circumstances which are not within our control:
* accidents causing delays to the vehicle * exceptional or severe weather conditions * compliance with requests of the police * deaths and accidents on the road * vandalism and terrorism * unforeseen traffic delays * industrial action by third parties * problems caused by other customers * the vehicle being held or delayed by a police officer or government official * other circumstances affecting passenger safety

- If Snow & Surf fail for any reason within our control to deliver its passengers to their confirmed destination, Snow & Surf will provide suitable transport such as another coach, train, private car, taxi etc. Any reimbursement made by Snow & Surf for the costs of an alternative means of transport incurred by the passenger to get to their ticketed destination shall be no more than the cost of getting to that destination by taxi.

- It is the responsibility of the client that all the information given to Snow & Surf is correct. Snow & Surf accepts no responsibility for misinformation given by a customer and that results in either a flight being missed or a driver failing to be at the arrival airport in question to pick-up up a customer(s).

- Delayed Flights: clients must understand that in the event of a delay exceeding 90 minutes, and if the allocated driver has to leave the airport prior to the arrival of the client, clients will be placed on the next available transfer that is going to the requested destination. If a client insists on the driver waiting, regardless of the length of a delay, there will be a charge, after 90 minutes, of 20.00 euros per hour, note: it may not always be possible for a driver to wait beyond 90 minutes. If the driver is aware of the new arrival time for the delayed flight before leaving a resort to go to the arrival airport in question, the driver will leave according to the new arrival time and no supplement will be charged. Clients are asked to do their best to keep Snow & Surf informed about all possible delays to their flight(s).

- Night Rates: For transfers requiring a driver to work between midnight and 6am there is a 50.00 euro supplement per vehicle.

- Snow & Surf shall only be liable for any reasonable and foreseeable consequential losses arising directly out of a breach in contract. Nothing can affect the consumers' statutory rights. Snow & Surf ‘s Terms and conditions are governed by French Law. Any dispute between Snow & Surf and a third party, if not resolved by mutual agreement shall be referred to a mediator. However, if mediation is unsuccessful, then the matter of the dispute will be referred to a formal litigation process through the French courts.